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Wanting to share your trip with a group?
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Wanting to share your trip with a group?
To truly understand why so many discerning travelers trust Shanti Travel with their holiday in Indonesia, it helps to look beyond the basics and delve into what makes our approach exceptional. Travel to Indonesia with Shanti Travel means partnering with a team of local and regional experts who put authentic discovery, personalized service, and sustainability at the very heart of your journey.
Our travel agents’ expertise isn’t limited to Bali. Your dedicated travel expert for Indonesia knows the islands of Sumatra, Java, Sulawesi, Flores, Komodo Park, Sumba, Nusa Lembongan, Lombok, and much more. Our experts live and travel extensively across the entire archipelago, constantly updating their local knowledge. This on-the-ground presence allows us to uncover emerging destinations, avoid the crowds, and highlight genuine experiences beyond the usual tourist circuits. Our network of local contacts helps you access authentic, off-the-beaten-path places and forge meaningful connections with Indonesia’s diverse cultures.
Though Shanti Travel Indonesia was established in 2013, our roots trace back to 2005 with the launch of our first tailor-made trips from India. Over twenty years, we’ve grown into Asia’s travel specialists, now present in 25 countries from Armenia to Vietnam. Our Indonesian team benefits from this wealth of experience, leveraging trusted partnerships and a unique understanding of Asian travel rhythms to make each holiday in Indonesia seamless and inspiring.
Our Bali team is vibrant and enthusiastic, with most members under 30. Their energy is channeled into continuous fieldwork: discovering new regions, hidden beaches, charming villages, and insightful local encounters you won’t find in guidebooks. Each member is driven by the excitement of travel and a love of Indonesia, eager to share not just famous sights but also lesser-known gems and everyday slices of local life. Their passion is infectious, making your travel planning both informative and enjoyable.
You remain in touch with the same expert from your first enquiry to your return home—ensuring continuity, trust, and personalized care. On arrival day in Indonesia, you’re greeted by your travel expert, who hands over bespoke travel documents, offers a friendly introduction to local etiquette, and shares practical tips—ranging from negotiating local markets to understanding regional dining customs—so you feel confident navigating Indonesian culture right from the start.
Safety and local insight are at the core of our transport services. Our drivers are fully licensed, English-speaking professionals, strictly adhering to Indonesian road safety and comfort standards. Each driver and vehicle undergoes routine checks, are insured, and meet all certifications. For deeper cultural immersion, you can travel with national guides who excel in storytelling—introducing you to centuries-old rituals, vibrant markets, sacred temples, and the nuanced history behind the places you visit. This means you travel with peace of mind, knowing that guidance and problem-solving are always at hand.
Our Balinese head office is a buzzing mix of Indonesian locals and expatriates, united by a shared devotion to the archipelago. This cross-cultural team combines local wisdom and global perspectives, creating tailor-made trips rich in authentic experiences and nuanced understanding. Their insider knowledge opens doors—be it at sunrise volcano treks, traditional village festivals, or little-known wildlife reserves.
Speed and adaptability define our customer care. You’ll receive a personalized program within 48 hours of your initial request. During your holiday, you benefit from swift, dedicated support: our team responds to your questions or concerns within 24 hours, and in urgent cases, our 24/7 hotline ensures help is always just a call away. Our support goes far beyond logistics—it encompasses everything from last-minute itinerary tweaks to handling unexpected challenges so that your journey remains smooth and worry-free.
Quality is never left to chance. About 90% of our recommended hotels have been personally inspected by Shanti Travel’s team—an ongoing process involving around 200 visits annually. We scrutinize comfort, aesthetics, service, amenities, and especially each property’s sustainability efforts before making partnerships. Our hand-picked selection features eco-lodges, boutique hotels, and sustainable resorts, often family-run or integrated with the local community, ensuring both your comfort and a positive impact on the places you visit.
Responsible travel underpins all our itineraries. We’re committed to reducing our carbon footprint and increasing positive social impact—from choosing eco-certified or locally owned properties to minimizing single-use plastics and promoting slow travel. In 2019, our ambitious zero-carbon project launched, and we now prioritize hybrid vehicles and programs celebrating Indonesia’s cultural and ecological diversity. Our in-house awareness program helps travelers adopt eco-smart habits throughout their journey. To see our full sustainability roadmap and latest initiatives, please visit our carbon absorption project.
Upon arrival, you’ll be handed a mobile phone or local SIM card so you can reach your travel expert instantly, anytime. This 24/7 connectivity means no unanswered questions, no waiting around, and an extra sense of security should anything arise. It’s part of our ongoing commitment to ensure you’re looked after—wherever your Indonesian adventure takes you.
Why discerning travelers trust Shanti Travel for Indonesia: With decades of pan-Asian expertise, a passionate in-country team, rigorous quality control, and world-class support, Shanti Travel crafts Indonesian holidays that are as unique as you are. Our blend of local immersion, flexible service, and responsible tourism guarantees not just a memorable trip, but a meaningful one that gives back to places and people you encounter along the way.
